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Antigravity
High-performance distributed compute that scales horizontally without breaking a sweat — the engine room behind every system we ship.
AI-powered automation, ERP & CX platforms
Automate.Optimize.Accelerategrowth.
We engineer intelligent systems that turn operational data into a competitive edge — from AI-powered CX platforms to enterprise ERP, CRM, and end-to-end workflow automation.
2–4 wks
to first release
99.9%
uptime SLA
24/7
support & optimization
Our solutions
Built for modern enterprise complexity
Three interconnected pillars designed to work as one unified system: CX intelligence, end-to-end automation, and strategic performance.
01
CX Solutions
Powered by Next CXFrom the first WhatsApp message to the follow-up survey — every channel, agent and insight runs on Next CX, one AI-powered platform fluent in Arabic, English and every Saudi dialect.
Engage & Resolve
Omnichannel
12+ channels in one place — voice, chat, WhatsApp, email and more.
AI Voice Agent
Every major language and every Saudi dialect, handling calls end-to-end.
AI Chat Agent
Instant answers on web, WhatsApp, and app — around the clock.
Live Agent
Full customer record in every chat, so agents never start from scratch.
Outcome — AHT reduced by 40%, CSAT up to 90%+, with 60% of interactions fully handled by AI — no human handoff needed.
Understand
Unified Contacts
One 360° profile per customer, built from every interaction across every channel.
Journey Mapping
Map and personalize every touchpoint from first contact to resolution.
Survey Platform
Voice and chat surveys in Arabic and English — response rates up 35%.
CX Dashboard
Live performance at a glance — CSAT, FCR, AHT in real time.
Outcome — First Contact Resolution up to 85%, with feedback reaching decision-makers within 24 hours instead of weeks.
Empower & Improve
Knowledge Base
One source of truth that AI agents answer from — updated once, applied everywhere.
Speech-to-Text
Real-time Arabic and English transcription across every voice interaction.
QA & Agent Coaching
Score every call and coach every agent with automated quality analysis.
CX Automation
700+ integrations to automate workflows across your entire CX stack.
Key benefits
- One unified platform — 12+ channels, 700+ integrations
- Native Arabic and every Saudi dialect
- Hosted in Jeddah or fully on-premises
- DGA-aligned accessibility for government
02
Automation
Eliminate friction. Maximize throughput.We replace fragmented manual workflows with intelligent, autonomous systems engineered to scale. We don't replace people — we free them for the work that matters.
Consulting · Plan
Process Audits
Find where time and money are actually lost before recommending a fix.
Automation Roadmap
A phased plan prioritized by impact and effort, delivered in under 4 weeks.
Tech Stack Evaluation
Assess what you have and recommend what you need — no duplicate tools.
Change Management & Training
Hands-on rollout support so adoption actually sticks after launch.
Outcome — Automation roadmap delivered in under 4 weeks, with a clear ROI case before a line of code is written.
Intelligent Automation · Build
Workflow Automation
Multi-step tasks automated across departments and systems.
AI Decision Routing
Tasks assigned by complexity, urgency and skill — automatically.
Document Processing & OCR
Structured data from forms in Arabic and English, at scale.
Custom Integrations
Every tool in your stack connected into one ecosystem.
Outcome — ~70% faster document turnaround with near-zero entry errors; invoice processing down from days to hours.
Operations & RPA · Run
Process Monitoring & Alerting
Real-time visibility with automatic escalation on exceptions.
Zero-Fatigue Bots
High-volume tasks handled with total accuracy, 24 hours a day.
Always-On Operations
Processing that never sleeps or slows down — cloud or on-premises.
Audit-Ready Logging
Full traceability on every automated action, built for compliance.
Outcome — 24/7 SLA coverage with no added FTEs; reconciliation cycles cut from 5 days to under 1.
Key benefits
- AR | EN document OCR — Arabic and English out of the box
- 24/7 operations with audit-ready logging
- Hosted in Jeddah, KSA or fully on-premises
- Integrates with your existing systems from day one
03
Enterprise Solutions
Every layer, structured for scale.Whatever you run today, we customize it, implement proven platforms, or build exactly what you need — then connect it to your CX and automation.
Strategy & Performance
Automated KPI Frameworks
Link individual output directly to strategy with real-time tracking.
Goal Cascading
OKRs from organization to individual — everyone aligned to the same north star.
Vision 2030 Alignment
Map every KPI to national and entity strategy requirements.
Executive Dashboards
Live reporting in full Arabic and English — no more waiting for weekly reports.
Outcome — Strategic reporting cycle cut from 3 weeks to real-time — leadership tracks OKR attainment continuously.
Governance, Risk & Compliance
One GRC Platform
Governance, risk and compliance managed in one place.
Saudi Frameworks
NCA ECC · SAMA CSF · PDPL · ISO 27001 — certified compliance.
Enterprise Risk & Audit
Identify, assess and track every risk across your organization.
Audit-Ready Reporting
Evidence and reports always up to date, ready when regulators ask.
CRM, ERP & Workplace
CRM
Dynamics 365 · Salesforce · Zoho · HubSpot — with custom logic and 360° view.
ERP
Finance, HR, inventory and procurement — fitted to how you work.
Workplace
Visitor management and attendance — connected to your broader systems.
Built Your Way
Customize what you have, implement proven platforms, or build something new.
Outcome — -25% shorter sales cycle, 90%+ forecast accuracy, and real-time strategic reporting down from 3 weeks.
Key benefits
- Vision 2030 aligned — NCA · SAMA · PDPL · ISO 27001
- Microsoft certified team — Dynamics 365 & Power BI
- Trusted by Saudi integrators: Ejada & BustanTech
- Dedicated maintenance & support with agreed SLAs
The Next Automation methodology
A streamlined approach to engineering high-velocity digital systems
Building on the proven Sprint methodology, we deliver intelligent solutions through discovery, design, implementation, and optimization.
01
Analysis
We identify your core challenges and map a clear path to resolution — understanding your business, data flows, and operational bottlenecks.
02
Design
Tailored blueprints that prioritize user experience and system speed, designed for your industry requirements and future growth.
03
Implementation
Clean execution with minimal impact on current operations — real-time progress tracking and transparent delivery milestones.
04
Optimization
Continuous monitoring and support via our responsive ticketing system, ensuring sustained performance and reliability.
Why teams choose us
Built to ship, engineered to last
01
Real-time collaboration
Review progress and approve deliverables through our integrated platform. Complete visibility at every stage of your project.
02
Performance focus
We optimize for speed, reducing staff training periods and increasing delivery velocity. Maximum ROI with minimum disruption.
03
Reliability & support
Dedicated maintenance ensures your systems stay online, updated, and performing — 99.9% uptime with responsive support teams.
Partners & clients
Trusted by the organizations shaping what's next
From government authorities and national enterprises to the world's leading cloud and AI providers — we partner with organizations that set the standard.
Clients & organizations
Technology & delivery partners
Enterprise-grade delivery, trusted at national scale
Our technology stack
Built on enterprise-grade technology
We accelerate your success using the most modern tools — engineered by expert teams to ensure best practices and production-grade quality.
Expert engineering team
Replit
Enterprise-grade workflow orchestration and RPA that turn brittle manual processes into reliable, observable, always-on pipelines.
Claude Code
AI-powered intelligence — from code synthesis to decision routing — embedded directly into the solutions we design, build, and deliver.
At Next Automation, we don't cut corners. We leverage industry-leading technology — combined with expert engineering — to design and build solutions that scale, perform, and last.
Every implementation is grounded in proven best practices, not trends or shortcuts.
Get in touch
Let's build your next big thing
Tell us about your project and our team will get back to you within one business day — no obligations, no sales pressure.